iHomeServer consists of two main components - a Windows service that runs and manages iTunes and the iHomeServer Management Console that manages the iHomeServer Windows service.  If there is a problem with communication between the Console and the Service, the Console will display the following dialog:

 

 

This may happen for various reasons, for example:

 

 

If the iHomeServer Service Status traffic-light is red, then it suggests the service has crashed or is not running.  In this case click the 'Start' button to restart the service and try the operation again (click 'Try Again...').  If the traffic-light is green, then the service is running and may just be busy.  In this case, wait a few minutes and then click 'Try Again...' to re-try the operation.

 

If the dialog appears frequently, then please raise a support ticket and send us a copy of the iHomeServer log files so we can review the underlying cause further.